Customer Satisfaction Survey

Answering the questionnaire would help us to improve the quality and reliability of our services/laboratories. In the light of your opinions, we could have a continuous enhancement in our processes. We kindly request you to fill the form with honesty and sympathy. In advance, we do appreciate your attention.

The fields with * must be filled.

1 Start 2 Complete

Requested Analysis

Name Surname/Organization

Phone/Fax/email

The preliminary information about the services was sufficient. (Sample reception, laboratory supervisor, web page, etc.) *

The services I requested were carried out within the specified time. *

When necessary, I can reach the authorities in person, by e-mail, telephone or fax. *

The methods used in the laboratory meet my requirements *

Our complaints about the services provided are evaluated and resolved. *

Overall I am satisfied with the services provided *

Instead of getting support from experienced experts, I would prefer to use the device directly in the laboratory and take measurements by getting training. (For a yes answer, please indicate which device(s) you would prefer).

Devices that you think are currently lacking in MERLAB and that you will use if found:

Your general comments and suggestions regarding the services you have received in our laboratory:

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